Privacy Page for Surplus Funds Group

Reach Captains LLC – Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Reach Captains LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or unrelated purposes.

All SMS opt-in data, consent records, and messaging activity are kept strictly confidential and used only to provide our direct services.

INTRODUCTION

This Privacy Policy describes how Reach Captains LLC collects, uses, stores, and protects your information when you:

Visit our website at www.surplusfundsgrp.com

Engage with us via phone, email, SMS, web forms, or scheduling tools

Participate in marketing, support, or business-related communications

If you do not agree with this Privacy Policy, please do not use our services.

Questions?
Email us at [email protected]

SUMMARY OF KEY POINTS

We do not process sensitive personal information

We do not receive data from third parties

We do not sell or share personal information

SMS opt-in data is never shared for marketing

You may opt out of communications at any time

You have rights depending on your location

1. INFORMATION WE COLLECT

Personal Information You Provide

Name

Email address

Phone number

Physical address

Payment details (when applicable)

Communication opt-in records and timestamps (SMS, email)

Non-Personal Information

IP address

Browser and device information

Website usage data

Cookies and tracking technologies

Customer Communication Data

Inquiry records

Appointment details

Service history

Feedback and preferences

2. HOW WE USE YOUR INFORMATION

We process your information to:

Provide and manage our services

Communicate about inquiries, appointments, and updates

Process transactions

Improve website performance and user experience

Maintain security and prevent fraud

Maintain consent and compliance records

Comply with legal obligations

Marketing communications are optional and consent-based. You may opt out at any time.

3. SMS MESSAGING & COMPLIANCE

Opt-In Consent

SMS messages are sent only after explicit opt-in

Consent records are timestamped and stored

We comply with TCPA, CTIA, and carrier requirements

Message Types

Appointment reminders

Service updates

Customer support messages

Optional promotional messages (only with consent)

Opt-Out

Text STOP to unsubscribe at any time

You will receive a confirmation message

No further messages will be sent unless you re-opt in

Help

Text HELP

Email [email protected]

Carrier Information

Message & data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported by major U.S. carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are never sold or disclosed.

4. COOKIES & TRACKING TECHNOLOGIES

We may use cookies and similar technologies to enhance website functionality and analytics. You may disable cookies in your browser, though some features may be affected.

5. DATA RETENTION

We retain personal information only as long as necessary to:

Provide services

Meet legal and regulatory requirements

Maintain consent and compliance records

Data is securely deleted or anonymized when no longer needed.

6. DATA SECURITY

We use reasonable technical and organizational safeguards to protect your data. However, no system is 100% secure, and transmission is at your own risk.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

Access your data

Correct inaccurate data

Request deletion

Withdraw consent

Opt out of marketing communications

Requests can be submitted via email to [email protected].

8. DO-NOT-TRACK SIGNALS

We do not currently respond to browser Do-Not-Track signals due to lack of industry standards.

9. U.S. STATE PRIVACY RIGHTS

California (CCPA/CPRA)

Rights include:

Right to know

Right to delete

Right to opt out

Right to non-discrimination

We do not sell or share personal data.

Colorado, Connecticut, Virginia

Residents may request:

Access

Correction

Deletion

Copies of data

Opt-out of targeted advertising (not used)

Requests may be submitted to [email protected].

10. INTERNATIONAL PRIVACY RIGHTS

We comply with applicable privacy laws in:

Australia

New Zealand

South Africa

You may request access, correction, or lodge complaints with the appropriate regulatory authorities.

11. CONTACT US

If you have questions about this Privacy Policy or your data:

📧 [email protected]
🌐 www.surplusfundsgrp.com

By using our website and services, you consent to this Privacy Policy.